Order times I Postage & Shipping


The UK left the European Union on 31 January 2020.  Additional import charges and Value Added Tax (VAT) apply when you buy from websites in the UK from the 1st January 2021

For customers in the EU please click here for more information.

Please check what customs and VAT may apply before you order if purchasing outside the UK.

Customs charges and VAT will not be paid by The Dog and Bone Company. If you have been charged customs and VAT these charges will not be refunded. 


Processing time

The approximate time for making your order and it being ready for posting is currently 20 working days, however this may be sooner in less busier times.
In busier times this may increase and customers can find updates on our social media channels, as well as at the top of our website.
International orders will be sent within the same time scale.
We will always endeavour to complete orders as soon as possible


Guide to postage 

sent via Royal Mail 1st Class 

Bandanas £1.20 

Collars ( Max 2 ) from £2.70 

Collar + Lead Sets or 2 or more collars from £4.00 



Worldwide -

Tracked 48

From £12.00



Estimated shipping times
United Kingdom: Approximately 2-3 business days after dispatch confirmation.
Worldwide: Approximately - PLEASE SEE ABOVE FOR DETAILS
Sadly we cannot guarantee the actual delivery times and they will depend on the postage company and any delays they are dealing with at the time, mainly in the winter months.

Customs and import taxes.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.